Returns & refunds

General Conditions Applicable to Returns

Subject to meeting the conditions set out in this Returns and Exchanges section, we offer a “no questions asked” free-returns policy which allows you to return delivered items to us for any reason up to 14 days after the delivery of your Order, free of charge.

In order to qualify for a refund, all items (including promotional gift items accompanying the Order) must be returned to us within 14 days of Order receipt with the following conditions:

  • Items must be unaltered, unused and in full sellable condition (or the condition in which they were received from us or our agents).
  • Items must be in their original packaging/box/dust-cover and with all brand and product labels/tags/instructions still attached. Authenticity cards, where provided, should also be returned.
  • The return must be accompanied by the original Order confirmation.
  • Please note, beauty items, grooming items, underwear and earrings cannot be returned.

Returns Process

Items can be returned by arranging collection from your delivery address in the Turkey or Egypt by following the steps below:

Refund Process

Refunds will only be processed after the item/s returned have been approved. After approval, we will issue a refund of the full face value of undamaged items duly returned (excluding, where applicable, the original delivery charges and cash handling fees).

Your refund will be processed via the following methods:

  1. Cash on Delivery payments are refunded as store credit.
  2. In case you opt for store credit, the full refund value will be credited to your account after the item/s returned have been approved and you will be able to use such refund value for your future purchases without any time limit. Therefore you will not see a refund on your bank statement account as the refund value will not be transferred to your issuing debit or credit card bank.
  3. If you have paid using Our Payment Gateways your refund will be processed in accordance with the vendors terms and conditions.

Item Return Policies

Damaged Goods and Incorrectly-Fulfilled Orders

If you receive an item that is damaged or not the product you ordered, please arrange for return of the item to us using the Returns Process above. The item must be returned in the same condition you received it in within 14 days of receipt to qualify for a full refund. Where applicable, the refund will include the original Order delivery charges, cash-handling fees, taxes and any duties. Replacements may be available depending on stock. If an item has a manufacturing defect, it may also benefit from a manufacturer’s defects warranty. If you believe your item is defective, please call us on our Turkey toll numbers +905013783844 for Egypt or 201272767033 .

Non-Returnable Items

Beauty and grooming items (including skincare, fragrance, make-up and haircare), underwear, face masks, earrings, candles and vintage pieces cannot be returned. In addition, all furniture orders are final and non-returnable.

Packaging

Please take care to preserve the condition of any product packaging as, for example, damaged shoe boxes may prevent re-sale and may mean that we cannot give you a full refund. Our agents may ask to inspect returned items at the point of collection but that initial inspection does not constitute a guarantee of your eligibility for a full refund.

Gifted Items

Gifted items and items in gift orders can only be returned with a refund given to the purchaser of the gift.

Pre-Order Items

Returns are only available within 14 days of receiving the order. All refunds for any Pre-Order item will be refunded as store credit only. Please get in touch with our Customer Service representatives if you have any questions or concerns.

Exchanges

We are not currently able to offer Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

We pride ourselves on the highest quality, luxury product at Ship Master Shop. So, if your product is damaged or has a fault, we want to know about it. Please contact our customer care team from 10am-10pm on our Turkey toll free numbers +905013783844 for Egypt +201272767033 , email info@shipmastershop.com .

We reserve the right to monitor returns and to refuse Orders from customers with excessive returns levels. However nothing in this Returns section is intended to affect any consumer rights that you may have under Turkey law.